Digital Confidence - Week 4: Making Sales and Getting Paid
Get paid safely on M-Pesa, close sales, keep records and make your first sale.
Part of Digital Confidence learning path
What You'll Learn
- ✓Receive business payments separately from my personal money
- ✓Confirm a payment safely and send a professional receipt
- ✓Lead a sales conversation from greeting to payment
- ✓Handle discount requests and complaints calmly
- ✓Arrange deliveries and appointments
- ✓Organise customers with WhatsApp labels and follow up
- ✓Use the M-PESA app and download my statements
- ✓Keep sales records on paper or in Google Sheets
- ✓Send, receive and scan documents and PDFs
- ✓Use my bank app safely
- ✓Ask happy customers for reviews and referrals
- ✓Complete the 10-task digital skills challenge on my own
Course Content
18 lessons when complete · 0 live now
- 1Coming
Receiving Business Payments on M-Pesa
You will learn how to keep business money separate from personal money.
- 2Coming
Confirming a Customer Has Really Paid
You will learn how to be sure the money arrived before you release goods.
- 3Coming
Sending Receipts on WhatsApp
You will learn how to send a simple receipt that makes you look professional.
- 4Coming
Starting a Conversation That Leads to a Sale
You will learn how to start a conversation that leads to a sale.
- 5Coming
Closing the Sale and Asking for Payment
You will learn how to finish the conversation with a payment.
- 6Coming
Handling Customers Who Ask for a Discount
You will learn how to handle a discount request without losing your profit.
- 7Coming
Delivering Products and Booking Appointments
You will learn how to get your product or service to the customer.
- 8Coming
Organising Your Customers on WhatsApp
You will learn how to never forget a customer again.
- 9Coming
Keeping Simple Sales Records
You will learn how to know if you are making money.
- 10Coming
Following Up with Customers Who Haven't Bought
You will learn how to turn "I will think about it" into a sale.
- 11Coming
Getting Reviews and Referrals from Happy Customers
You will learn how happy customers bring you new ones.
- 12Coming
Using the M-PESA App and Downloading Statements
You will learn how to see exactly what money came in and went out.
- 13Coming
Keeping Your Sales List in Google Sheets
You will learn how to keep sales records on your phone that add up totals automatically.
- 14Coming
Sending, Receiving and Scanning Documents
You will learn how to handle documents on your phone without a computer or a cyber.
- 15Coming
Using Your Bank App Safely
You will learn how to use mobile banking without falling for fraud.
- 16Coming
Handling Complaints and Difficult Customers
You will learn how to fix a problem so the customer comes back.
- 17Coming
Your Digital Skills Check: What You Can Now Do
You will learn how far you have come, by proving it on your own phone.
- 18Coming
Your Plan for the Next 90 Days
You will learn how to keep growing after the course.
About This Course
By the end of Week 4, I can:
- Receive business payments separately from my personal money
- Confirm a payment safely and send a professional receipt
- Lead a sales conversation from greeting to payment
- Handle discount requests and complaints calmly
- Arrange deliveries and appointments
- Organise customers with WhatsApp labels and follow up
- Use the M-PESA app and download my statements
- Keep sales records on paper or in Google Sheets
- Send, receive and scan documents and PDFs
- Use my bank app safely
- Ask happy customers for reviews and referrals
- Complete the 10-task digital skills challenge on my own
One-time enrollment · lifetime access
18 more lessons are being recorded. You get every new lesson as it is added.
This course includes
- ⏱About 1h of video when complete
- 🎬18 lessons, 0 live now
- ♾️Full lifetime access
- 📱Access on all devices
- 🏆Certificate of completion